1. How can I check the size information of SUIT, SKIRT, JEANS, MINI_DRESS and MIDI_DRESS?
A: You can find detailed size information, including size comparison chart and measurement guide, in the “Size Guide” section of each product page.
2. Do your products have color and size options?
A: Yes, our products usually have multiple colors and sizes. You can choose the color and size you need on the product page.
3. How can I confirm whether the product I ordered is in stock?
A: After you select the color and size of the product, if the “Add to Cart” button is displayed, it means that the product is in stock. If it shows “Out of stock”, it means that the product is temporarily out of stock.
4. Which areas do you ship to?
Answer: We currently offer worldwide delivery services. The specific delivery time and cost will be calculated based on your delivery address at checkout.
5. How long will it take for my order to be shipped?
Answer: Generally, orders are processed and shipped within 1-3 business days. There may be delays during holidays.
6. How do I track my order?
Answer: You can check the order status on the “My Orders” page. Once the order is shipped, we will send a tracking number by email, and you can use the tracking number to check the delivery progress on the logistics company’s official website.
7. Do you provide expedited delivery service?
Answer: Yes, we do. You can choose the expedited delivery option at checkout, and the cost will increase accordingly.
8. How do I apply for a return or refund?
Answer: Please refer to our website’s refund policy page. You need to submit a return request within 15 days of receiving the product, ensuring that the product is unused and in its original condition.
9. Who will pay for the return shipping?
Answer: Unless there is a quality problem with the product, the return shipping cost is borne by the buyer. The return shipping cost for quality problems will be borne by us.
10. What should I do if there is a problem with the product I received?
Answer: If the product you received has any quality problems or does not match the order, please contact our customer service team within 7 days of receiving the product and we will provide you with a solution.
11. Do you provide gift wrapping services?
Answer: We currently do not provide gift wrapping services, but you can choose to add a gift card at checkout.
12. What payment methods do you support for your products?
Answer: We accept a variety of payment methods, including credit cards, debit cards, PayPal and other common online payment methods.
13. Can I modify or cancel my order?
Answer: If you need to modify or cancel your order, please contact our customer service team as soon as possible. If the order has not been shipped, we will try our best to meet your request.
Contact us
Tel: （+852）51292544
Email:faqs@fransijana.com
Address:10051 Raritan Way, Thornton, CO 80260